Dear Pet Owners,

Below are answers to common inquiries. To ensure we meet your needs, we highly value your input, please feel free to reach out.

Q. Where is your company located?
Our office is located at MBR 5 Horizon Road, Apt 1202, Fort Lee, NJ, United States

Q. How long will it take for my items to arrive?

Ships from the shop within 3 business days. Transit time for standard shipping is 3–4 business days. Estimated arrival time is within 8 business days of the customer’s order.
In peak periods like holidays, Black Friday and Cyber Monday, please allow up to 5 business days for dispatch. 

Q. Do you ship Worldwide?

Our official Petaboo website and Amazon can ship to the USA currently.

We are actively developing other regional markets, so feel free to subscribe to our newsletters for timely information.

Q. How much does shipping cost?

Petaboo offers complimentary shipping for all purchases made through our Official Store. No hidden fees.

Q. Where are your products made?

We produce in China with partners committed to high standards, quality, fair treatment of workers, and eco-friendly processes

Q. Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

You can contact support@petabootec.com

Q. How can I pay?

We accept all Major Credit Cards and Paypal.

Q. Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure, as they are all SSL-encrypted to protect your data.

Q. If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for following-up and to send newsletters of our promotions and coupons for discounts.